It’s tough to find a good mortgage company
I have only been a loan officer for the last year. However, I feel like a veteran after how much has changed and occured in that last year.
When I started last April, sub-prime loans were still easy to get and the rates were competitive, if not better than conforming rates. At that time, nobody realized just how much their home values would drop. Everybody and his brother either was or knew a loan officer.
Now, sub-prime loans are pretty much dead. Qualifying standards on mortgages are much stricter. There are very few loans with pre-payment penalties. If anybody does an ARM, it is for at least 5 years now instead of 2 or 3. Home values continue to plummet and foreclosures continue to skyrocket. Long term fixed interest rates on conforming loans are still holding steady in the upper end of the 5% region, which is still extremely strong in the historical scheme of things.
There are countless mortgage companies that were thriving last year and are now out of business. The main reason for this is greed and poor lending practices. It was possible to get anybody with a social security number a loan not too long ago. Stated income, stated assets, appraisal waivers, no documentation, all kind of ways around the fact that a borrower was not well qualified for a mortgage.
The companies that relied on these types of loans are now gone, but the poor lending practices are not. I have witnessed companies with very good reputations and that are very well known, flat out lie and purposely deceive their borrowers to make a few extra dollars or just to get their business in the first place.
Baiting and switching, refundable deposits, lock in fees are some of the tactics I have seen used. The borrower can't comprehend that a huge, well known company would catually purposely deceive them, especially on something as vital as a mortgage. Some of these companies include Quicken, Ditech, Countrywide, and Wachovia. I would be happy to give more specific examples of their deception, but not right now.
I worked for a great broker in San Diego. The company is out of business now, but that is because of high overhead, stiffer competition, shrinking margins, and decreased sales volume. My boss was very demanding that I always be honest and upfront with my borrowers. I had to explain everything very thoroughly and always keep the borrower informed. We also gave our borrowers very square deals, especially for the amount of and quality of customer service they received. I am proud to have worked at 20/20 Mortgage, and very thankful for all that I learned and experienced.
The company I work for now in Portland is Rose City Mortgage Specialists. I truly am lucky to have found and been hired at this company. We are one of the nation's first green mortgage companies, we donate $100 of every loan to non-profit charities, we have won numerous awards on a local and national scale, we are honest, and we don't judge anyone. I can safely say that there is no other mortgage company in the nation that is doing as much good for the world as we are, all the while providing outstanding customer service and getting the job done at a fair price, timely, and correctly.
The whole point of this blog is that you must be careful out there when you are hunting for a mortgage. There are plenty of people in this world who will make money off of you at any cost. Shopping for a mortgage can be confusing and contradicting. Make sure to do lots of homework before you even start getting quotes. Familiarize yourself with mortgage terminology, specific loan details, and today's financial market. In the end, you are the boss and your mortgage broker works for you.